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Dhruani Caregiver Terms

Draft for attorney review. Not in effect. Version 2026-11-15. Effective date: [to be set]. Provider: [Company name] ("Dhruani", "we").

These terms are between Dhruani and the person who opens a caregiver account ("you").

1. The service

A caregiver account lets you write talking medicine tags for people you help: you type what a pharmacy label says, and the Dhruani app writes it to an NFC tag, encrypted and permanently locked, so the person can hear it read aloud on their phone. Reading tags is free.

The account is for writing tags only. It doesn't give you the person's dose record, reminders, or any information from their pharmacy, and you must not use it to try to get them.

2. You are not a pharmacy

  • Every tag you write is read aloud as a caregiver label, with your verified name, and says it was not written by a pharmacy. You must not try to make a tag sound like a pharmacy label.
  • The pharmacy's printed label is always the official label. Your tags supplement it and never replace it.
  • Dhruani does not give medical advice and does not check what you write. Questions about a medicine belong with a pharmacist or doctor.

3. Who can sign up

  • You must be 18 or older and complete an ID check through Stripe Identity, which compares a government photo ID with a selfie. We receive the result, your name, and your date of birth, not the photos.
  • If the automatic check can't finish, for example after 3 tries or when no birth date can be read, a person at Dhruani may review it. We may approve or close your sign-up after that review, and we email you either way. Nothing is charged before your ID is checked.
  • The first and last name on your ID becomes your account name, and is read aloud on every tag you write. It can't be changed to a different name.
  • One account per person. You must not share your account, or let anyone else write tags with it.

4. Who you can write for

  • You may write tags only for people who have agreed to it, or for whom you have legal authority to act, such as a guardian or a health care agent.
  • Your account can write for up to 10 people at a time, across all your phones. When you remove someone in the app, their place frees 30 days later, so places can't be passed around to write for many more people. Adding them back before then gives them their place again. We may free a place sooner for a good reason, such as a death, if you ask.
  • Each place is tied to one patient code. You must not use one place for more than one person, even if they share a code.

5. Accuracy is your responsibility

  • Copy each label exactly from the pharmacy's printed label: the person's name, medicine, strength, directions, and warnings. Check the tag by listening to it before giving it to the person.
  • Write a new tag whenever the prescription or directions change, and remove tags that no longer apply.
  • A tag can be written only once. Attach it to the right container.
  • Writing a tag erases anything already stored on it, including information put there by another app or a pharmacy, and then locks it permanently. This can't be undone, by you or by us. Use only new, blank NTAG216 tags, and make sure the right tag is near your phone before you write. The app warns you before every write.
  • We are not responsible for any information lost from a tag you write, or for tags that are damaged, wasted, written by mistake, or put on the wrong container. A tag written by mistake still counts.

6. Phones

  • Your account can be used on up to 2 phones at a time, each activated with its own key. Keys are emailed only to your account's address.
  • You can remove a phone in the app to make room for another. It stops writing tags, and the tags it wrote keep working.
  • Protect your phones with a screen lock. If one is lost or stolen, tell us so we can turn it off. Turning a phone off for that reason, or for misuse, can make its tags warn listeners.

7. Fees

  • Setup fee: $50, charged once with your first year. It covers your ID check and is not refundable once your activation key is issued.
  • Yearly plan: $30 a year, billed in advance and renewed automatically each year until you cancel. Each paid year includes 600 tags. Unused yearly tags carry over and do not expire.
  • Tag packs, bought when you choose: 1,000 tags for $25, or 2,500 for $50. Purchased tags never expire.
  • Prices are in US dollars and exclude taxes, which you pay where they apply. Tags have no cash value and can't be transferred.

You authorize us, through our payment processor, to charge your payment method each year for the yearly plan and applicable taxes, and for each tag pack you buy.

8. Renewal and cancellation

  • You can cancel at any time. To cancel, update your card, or get receipts, go to dhruani.com/billing and sign in with your account's email. Cancellation takes effect at the end of the year you've paid for, and partial years are not refunded.
  • Tags already written keep working after cancellation.
  • We will email you before your plan renews, and at least 30 days before any price change takes effect.

9. Translations

The listener's phone reads the fixed caregiver wording in their chosen language. What you type is read as you wrote it, so write in a language the listener understands.

10. Privacy

What you write stays on the tag and is not sent to Dhruani. The names and patient codes of the people you write for stay on your phone. For each person, we keep only a random place ID and a short check of their code that can't identify them. We keep your verified name, email, state, and billing and device records. Our privacy policy describes what we receive and why.

11. Suspension and ending these terms

We may suspend or close your account, at once and without notice where we reasonably think it necessary, for non-payment, false information, breach of these terms, writing tags without permission, writing tags meant to mislead, a legal requirement, or a security risk. Fees and tags are not refunded when an account is closed for any of these reasons. We may also close your account for any other reason with 30 days' notice, and then refund the unused part of your current year. To protect listeners, suspending an account for misuse can cause tags it wrote to warn listeners that the caregiver's account is no longer active. Ending a plan for non-payment or cancellation does not do this.

12. Disclaimers

  • Not medical advice. Dhruani is software. It is not a pharmacy and doesn't check what you write. You alone are responsible for every tag you write and for how the people you help use it.
  • THE APP, THE SERVICE, AND ALL TAGS, TRANSLATIONS, REMINDERS, AND AUDIO ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. We don't promise that the app will be uninterrupted or error-free, or that any tag will be readable on every phone or for any period.
  • Things outside our control. The app relies on phones, operating systems and their voices, tags, networks, app stores, Stripe, and Stripe Identity, which we don't control and are not responsible for.

13. Limitation of liability

  • TO THE FULLEST EXTENT THE LAW ALLOWS, NEITHER WE NOR OUR OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF WE WERE TOLD THEY WERE POSSIBLE.
  • OUR TOTAL LIABILITY FOR ALL CLAIMS ABOUT THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR $50.
  • Some states don't allow some of these disclaimers or limits, so they may not all apply to you. They don't limit liability that the law does not allow to be limited.
  • Any claim against us must be brought within one year after it arises, unless the law requires a longer period.

14. Indemnification

To the extent the law allows, you will defend, indemnify, and hold harmless Dhruani and its owners, officers, employees, and contractors from any claim, loss, liability, cost, or expense, including reasonable attorneys' fees, arising from any tag you write, any information lost from a tag you write, writing for someone without their permission or your legal authority, your breach of these terms or of any law, or any claim by a person you write for or by anyone else about your tags.

15. Disputes

  • Talk to us first. Before starting any proceeding, send us written notice describing the dispute, and give us 60 days to try to resolve it with you.
  • Binding individual arbitration. Any dispute about the app, the service, or these terms that isn't resolved will be settled by final, binding arbitration before a single arbitrator under the Consumer Arbitration Rules of the American Arbitration Association, by video or in the county where you live. We will pay the filing and arbitrator fees those rules assign to businesses. Either party may bring an individual claim in small claims court instead, and either party may ask a court for an injunction to protect its intellectual property.
  • No class actions and no jury. You and we may bring claims only individually, not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.
  • Opting out. You can opt out of arbitration within 30 days of first accepting these terms by sending us written notice with your name and email. Opting out doesn't affect the rest of these terms.

16. Ownership and license

While your plan is active, we grant you a limited, personal, non-transferable, revocable license to use the app to write tags under these terms. We and our licensors own the app and the tag format. You must not copy, modify, or resell the app, reverse engineer it, or try to extract its keys.

17. General

  • Changes to these terms: we will email you at least 30 days before material changes take effect. Continuing to write tags after that means you accept them. If you don't accept, cancel before they take effect.
  • Changes to the service: we may add, change, or remove features, and change supported tags and phones.
  • Notices: we send notices to the email address you verified.
  • Governing law: the laws of [state], without regard to its conflict-of-laws rules, and the Federal Arbitration Act.
  • Assignment: you may not transfer your account or these terms. We may assign them, including as part of a merger or sale.
  • Force majeure: we are not liable for delays or failures caused by events beyond our reasonable control.
  • Severability and waiver: if any part of these terms can't be enforced, the rest stays in effect. Not enforcing a term is not a waiver of it.
  • Survival: sections 5 and 12 through 17 survive the end of these terms.
  • Entire agreement: these terms and our privacy policy are the whole agreement about your caregiver account. No one you write for gets any right under them.